When it comes to sourcing quality car parts in France, understanding the delivery process and stock availability is crucial. At Euro Car Parts, we aim to make this as transparent and efficient as possible for our customers. This guide explains everything you need to know about deliveries during public holidays, our stock indication system, and what to expect when ordering from Euro Car Parts France.
Public Holiday Delivery Schedule in France
Please note that deliveries are not possible on Public Holidays. Any delivery scheduled to arrive on a French Public Holiday will be automatically moved to the next working day. In addition, our main warehouse operates on UK Bank Holidays. While this doesn’t directly correlate with French Public Holidays, it’s important to be aware that orders placed on UK Bank Holidays will also be dispatched on the next working day, which may impact delivery times to France. We advise checking both UK and French public holiday calendars when planning your orders to avoid potential delays.
Understanding Stock Indication at Euro Car Parts France
To help you quickly identify if the part you need is readily available, Euro Car Parts France utilizes a stock indication system directly on our website. This system clearly shows the stock status of each item, allowing you to make informed purchasing decisions.
It’s important to remember that the stock indication on our website is updated every 24 hours. While we strive for accuracy, the actual stock levels at our warehouse can sometimes fluctuate due to order processing times. If you order an item and there’s an unforeseen stock discrepancy, our team will promptly notify you via email with an updated status.
“In Stock” – Ready for Immediate Dispatch
When a product is marked as “In Stock,” it signifies that we have sufficient inventory at our main Mail Order Warehouse. These items are ready for immediate dispatch and will be shipped within our standard delivery timescales. If you need your car parts quickly in France, prioritizing “In Stock” items is your best option.
“Available to Order” – Stocked at Our Distribution Centre
Parts labeled as “Available to Order” are not held directly at our Mail Order Warehouse but are stocked at our National Distribution Centre. These parts are still available for you to order. In these cases, you will find an estimated dispatch timeframe indicated beneath the product description.
Dispatch Timeframes Explained
- “Dispatched in 24Hrs”: This means the product is available at our Central Distribution Centre and is typically dispatched to you within 24 hours. This is a fast option for parts that are not immediately “In Stock.”
- “Up to 7 days”: The product is usually stocked at our Central Distribution Centre but may be temporarily out of stock at that specific location. New stock is expected from our suppliers, and the estimated dispatch time to you is within 7 days.
- “Up to 14 days”: This indicates the product is normally held within our warehouse network but is temporarily out of stock. We are awaiting stock from the supplier, with an estimated dispatch time to you within 14 days.
- “Up to 28 days”: Products with this indication require a special order from our suppliers, which may include international suppliers. We will make every effort to deliver these items to you within 28 days.
“Out of Stock” – Temporarily Unavailable
Products marked as “Out of Stock” are generally held at our National Distribution Centre but are temporarily unavailable. We are awaiting stock replenishment from our suppliers, but unfortunately, we do not have a confirmed estimated arrival date for these items. If you need the part urgently, it’s advisable to consider an alternative “In Stock” option if available.
Delivery Options and Important Information for France
At Euro Car Parts France, we understand the importance of flexible delivery options. When ordering multiple items, you might encounter a situation where some parts are immediately available, and others have a longer lead time.
Managing Products Not Immediately Available
If part of your order is not immediately available, you have two primary choices:
- Hold the Entire Order: We can hold your entire order until all items are in stock and then ship everything together in one delivery. This is often the most cost-effective option.
- Partial Shipment: We can ship the available items immediately and send the remaining item(s) separately as they become available. Please be aware that choosing this option may result in separate shipping charges for each delivery. Our customer service team can advise you on potential costs.
Combined Orders and Delivery Timing
If your order includes items with different stock statuses (e.g., an “In Stock” item and an item with a “21 days” delivery estimate), we will typically ship all items together once everything is in stock, unless you specify otherwise. If you prefer to receive items as they become available, please contact us; however, as mentioned, this may incur additional shipping fees.
Important Delivery Notes
- Claims for Lost or Damaged Goods: In the unlikely event that your order is lost or damaged during transit, claims must be submitted in writing. For non-delivery claims, please allow 10 days from the expected delivery date to account for potential delays. If you receive damaged goods, please retain the packaging and the damaged items as we may need to arrange an inspection.
- Signature Required: All deliveries require a signature upon receipt. Parcels will not be left unattended without a signature to ensure secure delivery.
- Delivery Attempts: If you are not available to receive your delivery, the courier will leave a card with instructions on how to rearrange delivery.
- Redelivery Charges: If delivery attempts are unsuccessful after multiple tries (typically two, plus a third attempt), we reserve the right to apply an additional charge to rearrange further deliveries. Any special delivery instructions must be agreed upon with Euro Car Parts in advance.
- VAT Inclusive Delivery Costs: All delivery costs quoted include VAT at the current applicable rate and are charged per order, regardless of the number of boxes in the shipment.
Specialist Products: Batteries
Certain specialist products, such as batteries, may have specific carriage restrictions or conditions. Our couriers may have postcode limitations for battery deliveries. To check if we can deliver batteries to your location in France, please use the postcode checker available on any battery product page or during the checkout process.
Batteries are shipped in specialized boxes that comply with legal and health and safety regulations. Please ensure the box is undamaged when opening it, as any battery returns must be sent back in the original packaging or an equivalent box. If the original box is unavailable, Euro Car Parts can supply a replacement box for a fee.
We hope this comprehensive guide clarifies our delivery and stock procedures for Euro Car Parts France. For the most up-to-date information, always refer to our website and don’t hesitate to contact our customer service team for any further assistance.
