Navigating the used auto parts market can be tricky, and unfortunately, not all experiences are positive. This review serves as a cautionary tale for anyone considering Twin Lakes Auto Salvage Car Parts, based on a recent customer encounter. The customer visited Twin Lakes seeking a steering column for a Cadillac DTS, an initially straightforward request that quickly devolved into a frustrating and costly ordeal.
Upon arrival, the customer was directed to the salvage yard to personally inspect the Cadillac DTS and confirm the steering column’s suitability and condition. This initial step seemed promising, indicating a level of customer involvement and part verification. Satisfied with the visual inspection, the customer returned with a mechanic to remove the part. However, the extraction process proved unexpectedly difficult. After considerable effort, the mechanic could only remove a section of the steering column, specifically the part connected to the steering shaft and rack and pinion, located beneath the hood.
Returning to the counter with the partially removed component, the customer was met with a surprising claim. Twin Lakes Auto Salvage asserted that the detached piece was part of the rack and pinion system, not the steering column itself. They further stated that retrieving the remaining part of the steering column would require significant effort, necessitating moving the vehicle and disconnecting the shaft from the rack and pinion – a task they proposed for another day.
Two days later, the customer returned, anticipating the steering column part they originally sought. Instead, they were charged $85 solely for the detached piece – the fragment of the steering column their mechanic was forced to remove. Crucially, they did not receive the complete steering column they initially came for, nor any part from the steering rack and pinion. Questioning the charge, the customer pointed out that the purchased piece was, in fact, part of the steering column, and inquired why they couldn’t receive the entire steering column since that was their original request.
Despite the customer’s reasonable argument, Twin Lakes Auto Salvage did not concede. Feeling taken advantage of and “slicked,” the customer paid the $85 but vowed never to return. This experience serves as a stark warning to potential customers of Twin Lakes Auto Salvage Car Parts. It highlights potential issues with part identification, extraction assistance, and ultimately, fair pricing and customer service. Prospective buyers should exercise caution and perhaps seek used auto parts elsewhere to avoid similar disappointing and costly experiences. When sourcing car parts, especially specialized components like a Cadillac DTS steering column, clear communication and transparent pricing are essential, aspects seemingly lacking in this customer’s interaction with Twin Lakes Auto Salvage.
