Dealing with auto parts, especially when you rely on warranties, requires smooth customer service. This wasn’t the experience for one customer who purchased a Mustang engine from Goyette’s Auto Parts, known online as guss185 on eBay. Initially pleased with their purchase, the customer soon encountered a lifter tap issue and sought warranty service within the covered period.
However, initiating the warranty process became a significant hurdle. Attempting to contact guss185 through eBay proved impossible after 90 days, or potentially due to the business removing the post. Reaching out to the main shop of Goyette’s Auto Parts car parts led to the introduction of an “eBay division” contact number. Despite numerous calls to this dedicated line, there was no response.
Further calls to the general shop directed the customer to a “Jake,” who was supposedly out of office, with a week-old voicemail message that was clearly outdated. Voicemails left for Jake also went unanswered. Text messages to the eBay division number eventually received a delayed response, directing the customer to use the original eBay account for communication – an impossible task due to eBay’s limitations.
Screenshots proving the purchase, item details, order number, and past conversations were sent, explaining the eBay messaging issue. Yet, responses from both Jake and the eBay division ceased. Messages sent through eBay, which had previously garnered quick replies, were also ignored, along with emails. The customer found themselves in a frustrating loop of calling Goyette’s Auto Parts car parts from opening to closing time, only to be met with disinterest once the eBay order was mentioned.
Shop staff seemed to distance themselves from online orders, despite presumably still supplying the engines sold online. They persistently redirected the customer back to the unresponsive eBay division number. This experience left the customer considering a physical visit to Goyette’s Auto Parts, but even then, they had heard that customers are often locked out and required to call anyway, suggesting the communication issues might persist even in person. This situation highlights significant customer service challenges for those purchasing Goyette’s Auto Parts car parts online, particularly when warranty issues arise.
