Crazy Ray’s Used Auto Parts has long been a destination for those seeking affordable car parts. However, a recent customer experience highlights significant changes that may impact its appeal. This review details concerns about rising costs, disorganized inventory, and questionable warranty practices at Crazy Ray’s.
The reviewer points out an increase in the admission fee, noting the progression from $1 to $3. While seemingly a minor change, it sets the tone for a series of less favorable alterations. More significantly, the once-organized junkyard now suffers from disarray. Previously categorized sections for specific manufacturers like Chrysler and Dodge have been eliminated. Now, these parts are mixed in with Ford, Chevy, and “everything else,” forcing customers to “walk the ENTIRE junkyard” to locate needed components. The only exception is the truck and van section, which remains separately categorized. This disorganization adds considerable time and effort to the parts-searching process, making the experience less efficient for customers.
Adding to customer frustration is the imposition of a “new warranty fee” on all purchases. The reviewer recounts an incident where they were charged a warranty fee on a broken engine cover, despite explicitly informing the staff of the damage and declining the warranty. This fee was added without prior notice and only discovered after the purchase was completed. Upon returning the next day to rectify the unwarranted charge, the manager was unavailable, further exacerbating the negative experience. The reviewer suspects potential incentives for employees to add this fee regardless of customer consent, urging future customers to meticulously check their bills and payment screens to avoid unwanted charges.
This experience has left the customer feeling taken advantage of, expressing strong dissatisfaction with LKQ, the parent company. The reviewer concludes that if forced warranty fees are unavoidable and refunds are difficult to obtain, they would rather purchase new parts. This negative encounter has led them to declare it their “last time” being subjected to such practices at this junkyard.
In conclusion, this customer review paints a concerning picture of recent changes at Crazy Ray’s Used Auto Parts. Increased fees, disorganized inventory, and questionable warranty charges contribute to a less customer-friendly environment. Potential buyers are advised to be vigilant and carefully review their transactions to avoid unexpected costs and frustrations.
