For enthusiasts restoring classic American muscle cars, Year One has long been a go-to vendor for parts. However, navigating their online presence can be as challenging as wrenching on a vintage engine. Many users find themselves frustrated with Year One’s website, describing it as outdated and difficult to use. This sentiment echoes across online forums, with customers lamenting a website experience that feels stuck in the past.
One forum user pointed out the website’s dated design and navigation, drawing comparisons to another vendor, Mancini Racing, noting similar issues with miniature pictures and a clunky search function. This highlights a common problem in the classic car parts industry: some established vendors haven’t kept pace with modern e-commerce standards.
Adding to the website frustrations, customers often encounter unexpectedly high shipping costs. Even when taking advantage of advertised discount codes, the final order total can be inflated by shipping fees that seem disproportionate to the order size and weight. This issue isn’t new; reports of Year One’s high shipping charges date back decades, suggesting it’s a long-standing practice, not a recent adjustment.
So, how can you successfully order your Year One Muscle Car Parts from Year One without overpaying on shipping? Experienced customers recommend a strategic workaround. First, build your order on their website, going through the steps to get a shipping quote. Be prepared for a potentially shocking shipping amount. Once you have this quote, instead of completing the online order, pick up the phone.
Call Year One’s customer service line with your part numbers and the discount code you intend to use. Explain to the salesperson that you were ready to place an online order but the shipping calculator seems to be generating an excessively high charge. Year One is known for its customer-service oriented approach. They are generally willing to work with customers to ensure a sale isn’t lost due to shipping costs. In many cases, they will manually adjust the shipping charge to a more reasonable amount.
Furthermore, when speaking with customer service, specify that you prefer “UPS only” shipping. Avoid hybrid shipping methods that involve both UPS and USPS, often labeled as “UPS Mail Innovations” or similar. These hybrid services can result in slow delivery times and complicated tracking. Since Year One’s initial shipping quotes are often based on standard UPS rates, insisting on UPS shipping ensures you are getting the service level you are paying for.
In conclusion, while Year One remains a valuable source for year one muscle car parts, be aware of the potential pitfalls of their website and shipping costs. By utilizing the workaround of calling in your order and negotiating shipping, you can still access their extensive inventory and good customer service while avoiding excessive shipping charges.
