Supply chain disruptions have become a familiar hurdle in recent years, impacting everything from electronics to groceries. While some sectors are beginning to recover, the automotive industry continues to face significant challenges, particularly when it comes to Back Order Car Parts. This persistent issue leaves countless car owners stranded, waiting for essential components to get their vehicles back on the road.
The reality of these delays hit Dayna Welch hard when her brand-new 2024 Honda HR-V, leased just months after a car accident, developed a radiator leak. “I hadn’t even made the third payment,” she lamented. Taking her vehicle to Coconut Point Honda, where she had leased it, Welch received a sobering diagnosis: a radiator replacement was needed, but the part was on “critical backorder.” This term, increasingly common in auto repair shops, simply means the necessary part is unavailable and its arrival date is uncertain.
Deborah Robinson, Executive Director of the National Auto Body Council (NABC), confirms this widespread problem. “There have been shortages in parts, both mechanical parts and collision repair parts,” she explains, pointing to the lingering effects of COVID-19 on global supply chains and ongoing labor shortages as primary contributing factors. This unfortunate situation leaves many drivers in a lurch, facing extended wait times for repairs and significant disruptions to their daily lives. “It’s unfortunate that if somebody has a car issue and can’t get a solution from their local service provider,” Robinson empathizes.
American Honda acknowledged these industry-wide difficulties in a public statement: “During this period of unprecedented global supply chain challenges affecting multiple automakers and industries, American Honda is working to resolve all replacement part backorders as soon as possible, and we regret any inconvenience that our customers may experience due to these externally-caused delays.” The company advises customers to communicate directly with their local authorized dealers to prioritize critical part orders and to contact Acura Client Relations or Honda Automobile Customer Service for further assistance if needed.
For Welch, the initial estimate for a new radiator was nearly $1,600, with no estimated time of arrival for the back order car part. Compounding her woes, Coconut Point Honda informed her that because the damage was deemed non-warranty related, they could not provide a loaner vehicle, leaving her responsible for rental car expenses on top of her lease payments for a vehicle she couldn’t drive. “I was devastated,” Welch expressed, highlighting the financial strain and helplessness many feel when confronted with unexpected repair delays due to back order car parts.
Fortunately, Welch’s employer at Naples Motorsport intervened, contacting Honda of Fort Myers on her behalf. Demonstrating exceptional customer service, Honda of Fort Myers not only waived all charges but also expedited her repair by sourcing a radiator from a used 2023 HR-V on their lot. This quick thinking ensured Welch was back on the road within 48 hours, a stark contrast to the indefinite wait she faced initially.
Navigating Car Part Backorders: Tips for Car Owners
If you find yourself facing a repair delay due to back order car parts, here are some proactive steps you can take:
- Shop Around and Inquire: As the NABC suggests, don’t rely solely on the first dealership or repair shop you contact. Call multiple providers to check parts availability. Like Honda of Fort Myers, some may have creative solutions or alternative sourcing options.
- Understand Your Warranty: Review your vehicle’s warranty coverage to determine if the needed repair falls under warranty. Warranty coverage can significantly impact your out-of-pocket expenses and potential loaner vehicle eligibility.
- Evaluate Your Insurance Coverage: Consider adding or adjusting your auto insurance policy to include rental car reimbursement. This coverage can be invaluable if you experience an accident or breakdown requiring lengthy repairs due to back order car parts.
- Roadside Assistance is Key: Ensure your insurance policy or a separate auto club membership includes roadside assistance. This service is crucial for towing your vehicle to a trusted repair shop in case of a breakdown.
- Plan Ahead for Emergencies: Develop a contingency plan for potential vehicle breakdowns. Keep contact information for a reliable auto body shop readily available so you can direct tow services appropriately.
While back order car parts present a frustrating challenge for car owners, understanding the reasons behind these delays and knowing how to navigate the situation can help mitigate the impact and get you back on the road sooner. Proactive communication with repair shops, a thorough understanding of your warranty and insurance, and a bit of resourcefulness can make a significant difference in these challenging times.
