At cardiagxpert.com, we understand that sometimes returns are necessary. We strive to make the return process as straightforward as possible for our customers, especially when it comes to Active Care Scooter Parts and other mobility equipment components. This policy outlines the terms and conditions for returning items purchased from us.
General Return Guidelines
Most items can be returned within 30 days of receipt for a full refund. To ensure a smooth return process, please make sure all returned items meet the following conditions:
- New Condition: The product must be in brand new, resalable condition. This means no signs of use, such as cracks, scratches, dirty or marked tires, or any other indications of wear and tear. Think of it as returning the active care scooter parts in the same pristine condition you received them.
- Original Packaging: Items must be returned in their original packaging. Proper packaging is crucial to protect the active care scooter parts during transit and ensures they arrive back to us in good condition.
- Return Merchandise Authorization (RMA): It is essential to request a Return Merchandise Authorization (RMA) from Amica Medical Supply within 14 days of receiving your order. This RMA is your key to a valid return.
- Return Timeframe After RMA: Once you have received your RMA, please ensure that the products are returned to us within 14 days. This helps us process your return efficiently.
Restocking Fees and Shipping Considerations
Please be aware that some products are subject to a 25% restocking fee upon return. Additionally, heavy items that are shipped via freight may have incurred non-refundable shipping charges. These items include, but may not be limited to:
- Lift chairs
- Vehicle lifts
- Patient lifts
While active care scooter parts themselves may not always fall under these heavy categories, larger components or related mobility assistance products could. Please check product-specific return information at the time of purchase.
The Importance of an RMA Number
For all returns, a Return Merchandise Authorization (RMA) number is mandatory. Returns received without a valid RMA number will unfortunately not be processed for credit.
The easiest and quickest way to request your RMA number is to call us directly at 888.826.4423, and select option 3. Our customer service team is ready to assist you with your return of active care scooter parts or any other product.
IMPORTANT: Any product returned without an RMA number will not be eligible for credit. To receive full credit for your return, ensure items are shipped within 14 days from when you receive your RMA number and detailed shipping instructions from Amica Medical Group of Companies.
Return Shipping Responsibilities
Unless the return is due to an error on our part, the customer is responsible for the cost of return shipping. However, we are happy to assist you in determining the most suitable shipping method once you have requested your RMA number for your active care scooter parts or other items.
For larger, more valuable items, we strongly recommend insuring them for their retail value to protect against any potential shipping damage. This is particularly important for sensitive components like active care scooter parts.
Please carefully adhere to all return-shipping instructions provided along with your Return Merchandise Authorization number. If a returned item is sent to an incorrect address, Amica Medical reserves the right to charge for any extra shipping fees incurred in rerouting the item to the correct location. Furthermore, if a scheduled pickup with a delivery carrier is missed, Amica Medical may apply an additional fee for each missed scheduled pickup.
Cancelled Orders Policy
If you cancel an order after the item has already been shipped, it will be subject to our standard return policies. You will need to accept the delivery, obtain an RMA Number, and then ship the item back to the correct return address.
Refusing delivery of an item will result in return shipping costs being deducted from your issued credit, and a 25% restocking fee (with a minimum of $25) will be applied. Please note that Second-Day and Next-Day shipping costs are non-refundable if delivery is refused. For heavy products shipped via freight, additional shipping charges may also be non-refundable. This applies to all orders, including those for active care scooter parts.
Credits and Refunds Processing
Once your returned item is received and inspected, Amica Medical will process a credit to the original credit card used for the purchase. Please allow up to 4 weeks for the credit to appear on your statement.
Defective or Damaged Items
In the unfortunate event that you receive a defective item or if your order arrives damaged due to shipping, please contact us immediately at 888.826.4423 or email our customer service team at [email protected]. We are committed to resolving these issues promptly and will arrange for the item to be repaired or replaced as quickly as possible. This commitment extends to all products, including active care scooter parts.
