Pandemic-related supply chain disruptions have touched nearly every aspect of our lives, and the automotive industry is no exception. While some shortages have eased, backorders on car parts remain a significant challenge for vehicle owners. Factory shutdowns and persistent labor shortages further complicate the situation, leaving many drivers facing unexpected delays when their cars need repairs.
Dayna Welch’s recent experience perfectly illustrates this frustrating reality. Barely into the lease of her brand new 2024 Honda HR-V, a leak led her to Coconut Point Honda, the dealership where she leased the vehicle. The inspection revealed a radiator issue, but the news was far from simple. As Welch recounted, “The radiator went on me… and there are no radiators. They’re all on ‘critical backorder.'” This term, “critical backorder,” is the auto industry’s way of saying a crucial part is unavailable, with no immediate timeline for replenishment.
Deborah Robinson, Executive Director of the National Auto Body Council, confirms that car part supply chains are still recovering from the aftershocks of the COVID-19 pandemic, compounded by ongoing labor challenges. This means countless drivers are left waiting, sometimes indefinitely, for essential components to get their vehicles back in working order. “It’s unfortunate that if somebody has a car issue and can’t get a solution from their local service provider,” Robinson stated, acknowledging the widespread frustration.
American Honda, in a public statement, addressed the ongoing issue: “During this period of unprecedented global supply chain challenges affecting multiple automakers and industries, American Honda is working to resolve all replacement part backorders as soon as possible…” They recommend customers work closely with local authorized dealers to prioritize critical part orders and, if necessary, contact Acura or Honda customer service for further assistance.
Welch’s ordeal highlights the domino effect of Backorder Car Parts. Facing a repair bill nearing $1,600 for a new radiator and no estimated arrival date, she was also burdened with rental car expenses while still making lease payments on her out-of-service HR-V. Coconut Point Honda clarified that since the damage was deemed non-warranty, a rental vehicle could not be provided. Desperate, Welch shared her predicament with her boss at Naples Motorsport, who intervened and contacted Honda of Fort Myers.
In a remarkable turn of events, Honda of Fort Myers stepped in to assist Welch. Understanding her situation as a single mother in need, they sourced a radiator from a used 2023 HR-V in their inventory and installed it on Welch’s car, all without charge. “I was able to get back on the road again, so I’m eternally indebted to them,” Welch gratefully shared.
Navigating Car Part Backorders: Practical Steps for Car Owners
If you find yourself facing vehicle downtime due to backorder car parts, here’s what you can do:
- Expand Your Search: Take a page from Welch’s experience and don’t stop at the first dealership or repair shop. The National Auto Body Council advises exploring multiple options. A part on backorder at one location might be available or obtainable at another. Call around to different dealerships and independent repair shops in your area.
- Understand Your Warranty: Review your vehicle’s warranty coverage. While wear and tear or damage might not be covered, certain component failures could be warranty-related, potentially influencing repair timelines and loaner vehicle availability.
- Review Your Insurance Coverage: Check your auto insurance policy for rental car reimbursement. Adding or adjusting this coverage can provide a financial buffer if your car is sidelined for an extended period due to parts delays after an accident.
- Ensure Roadside Assistance: Confirm you have roadside assistance coverage as part of your insurance or through a separate provider. This is crucial for towing your vehicle to a repair facility if it breaks down due to a part failure.
- Plan Ahead: Proactive planning is key. Identify a trusted auto body shop and keep their contact information readily accessible. In an emergency, this will streamline the process of getting your car towed to a reliable repair service.
- Inquire About Creative Solutions: Don’t hesitate to ask dealerships or repair shops if they can explore alternative solutions, similar to Honda of Fort Myers’ resourceful approach. Could a compatible part be sourced from a different model, or are there any expedited shipping options for backordered components?
- Contact the Manufacturer Directly: If dealer-level assistance is insufficient, consider contacting the vehicle manufacturer’s customer service division directly, as American Honda suggests. Escalating the issue may uncover additional support or solutions.
While backorder car parts remain an industry-wide challenge, understanding your options and taking proactive steps can significantly mitigate the inconvenience and get you back on the road sooner. Persistence and resourcefulness, as demonstrated in Dayna Welch’s story, can make all the difference.
