Dealing with car repairs can be stressful, and finding reliable parts is crucial to getting back on the road quickly. My experience with B And R Auto Wrecking Graham Car Parts started positively, with a negotiated price for a transmission that seemed reasonable and fair. Initially, the process felt smooth and I was optimistic about the purchase.
However, my experience took a sharp turn for the worse when the A-rated transmission I bought turned out to be faulty. It simply didn’t work, necessitating an exchange. I had communicated the urgency of my situation, as I needed the vehicle for an upcoming trip. Unfortunately, the process to verify that the issue wasn’t due to my mechanic’s error was not expedited. This delay prevented me from receiving a replacement part promptly and getting it installed in time for my trip.
As a result of this delay caused by B and R Auto Wrecking Graham Car Parts supplying a defective part, I incurred significant additional expenses. I was forced to rent a vehicle to make my trip, and my mechanic had to undertake extra work, essentially doing the job twice. While the warranty covered the replacement transmission, the initial faulty part led to over $3000 in unforeseen costs.
Seeking some resolution, I contacted B&R to address these consequential expenses. Disappointingly, their response was simply to point to the warranty terms, declining any responsibility for the financial fallout caused by their faulty product. While I understand adhering to policy, a gesture of goodwill in such situations can significantly improve customer relations. The additional expenses incurred essentially negated any savings from purchasing a used transmission from B and R Auto Wrecking Graham Car Parts, and in hindsight, a new transmission might have been a more cost-effective option.
Consequently, I will not be a returning customer to B&R Auto Wrecking. Furthermore, I will not be recommending them to others. Despite their public response to my initial review, which appeared concerned, their follow-up actions have been non-existent. I followed their requested steps after their response, but have received no further communication or resolution from B and R Auto Wrecking Graham Car Parts. This experience highlights the potential risks associated with purchasing used auto parts and the importance of responsive and customer-centric service, especially when issues arise.
