At cardiagxpert.com, we understand that getting your Awe Car Parts quickly and efficiently is crucial. That’s why we’ve streamlined our shipping and returns process to be as hassle-free as possible. We are committed to ensuring your satisfaction from the moment you place your order to the rare occasion you might need to return an item.
Shipping Information for Your Auto Parts
We partner with leading carriers including UPS, FedEx, and USPS to deliver your awe car parts reliably. The choice of carrier depends on factors such as service availability and specific customer needs, and is ultimately at the discretion of cardiagxpert.com. Our aim is to dispatch your order within 24 hours of placement. However, please note that due to the custom nature of some specialized awe car parts, this may not always be possible. For products with longer lead times, the estimated shipping timeframe will be clearly stated in the product description.
Certain awe car parts, including Custom Fit Car Covers, Lloyds Floor Mats, Painted accessories, and Racemesh Products, are often made-to-order. These items typically require between 3 to 10 business days before they are ready to ship. Racemesh products, being meticulously crafted, can take up to 4 weeks for dispatch. Please be aware that orders for these custom awe car parts are charged at the time of purchase.
Easy Returns and Exchanges for Auto Parts
Should you need to return a part, whether for a refund, exchange, or store credit, our dedicated returns department is here to assist you. Please contact us within 30 days of your purchase at [email protected] to request a Return Merchandise Authorization (RMA) number. Often, concerns such as installation queries can be quickly resolved with a phone call to our customer service team at [Phone Number].
Please be aware that cardiagxpert.com cannot accept returned goods without prior authorization and a clearly displayed RMA number on the outside of the return packaging. Customers are responsible for the return shipping costs on all return orders. For parts returned that are not for exchange, a 20% restocking fee will apply. Returns are only accepted within 30 days from the original shipment date.
For custom painted awe car parts, once the painting process has commenced, refunds will be processed minus the cost of paint and materials already used. Exceptions apply to rear spoilers and front splitters, where a 20% restocking fee will be applied instead.
Please note that certain custom-made-to-order items are non-returnable. This includes items such as embroidered floor mats, custom embroidered interior accessories, and personalized car covers. We encourage you to carefully consider your selections when ordering these unique awe car parts.
Addressing Shipping Damages
In the unfortunate event that your awe car parts are damaged during shipping, it is imperative to report this to cardiagxpert.com within two business days of the delivery confirmation date provided by the tracking number. After this two-business-day window, responsibility for shipping damages shifts to the customer. Prompt reporting allows us to efficiently resolve any shipping-related issues and ensure you receive your awe car parts in perfect condition.
