Purchasing used car parts can be a cost-effective solution for vehicle repairs, but it’s crucial to choose a reputable supplier. This review examines a customer’s experience with Shroyer’s Auto Parts, focusing on a problematic transmission purchase. The customer bought a transmission advertised with 70,000 miles and a 90-day warranty, expecting a reliable part and standard business practices.
However, the experience quickly turned negative. According to the review, Shroyer’s Auto Parts failed to tag the transmission with a critical “NO FILTER” instruction. Furthermore, they did not provide warranty papers, a standard inclusion when selling parts with a warranty. The customer’s certified technician, with extensive experience, installed the transmission, only to find it wouldn’t engage.
Upon contacting Shroyer’s Auto Parts, they advised installing a filter. After this additional step, the transmission functioned for a short period, just over a month, before failing completely. A conference call ensued involving the customer, their technician, and a Shroyer’s Auto Parts representative named Cody. During this call, Cody acknowledged that transmissions should be tagged, confirming the missing tag was an oversight from their end. Cody, though helpful, indicated that the manager was responsible for tagging and shipping and lacked the authority to approve a refund independently.
Despite the acknowledgment of the error by their own staff regarding the missing tag, the manager reportedly denied the refund. This decision left the customer bearing the significant financial burden of a faulty transmission, shipping costs, initial installation labor, and the additional expense of a second installation with a replacement transmission. The review expresses strong dissatisfaction with the perceived lack of integrity and responsibility from Shroyer’s Auto Parts, highlighting the financial strain caused by their mistake and refusal to rectify it. This account serves as a cautionary tale for potential buyers considering Shroyer’s Auto Parts for their car parts needs.
