Sourcing car parts online can be convenient, but my experience with Pickupcity Car Parts has been far from satisfactory, especially when it comes to electronic components. While they might be acceptable for basic hard parts or perhaps interior trim, I strongly advise caution, particularly if you’re dealing with anything electronic.
My primary issue stems from their profound lack of understanding regarding car electronics and questionable customer service practices. It’s clear their focus is solely on sales, with little to no regard for whether the parts function correctly or match your vehicle’s specifications. They seem to operate on a simple replacement or refund policy, effectively shifting the burden of verifying part compatibility and functionality onto the customer. Should you encounter a problem, be prepared for a frustrating runaround. I was transferred between multiple representatives, each seemingly less informed than the last, just to address a straightforward issue.
My personal ordeal involved ordering a module. Initially, a piece was missing from my order, requiring an additional shipment. After finally receiving what was supposed to be the complete part, it turned out to be the wrong one entirely, a fact confirmed by two independent mechanics. Despite this clear discrepancy, Pickupcity Car Parts insisted the parts originated from the same vehicle and became defensive when challenged. This insistence on their part cost me significantly. I incurred expenses for car rentals while waiting for the correct part to arrive (which it never did) and paid unnecessary labor costs to my mechanic due to their error. To add insult to injury, they then expected me to pay for return shipping of their mistake.
When I requested a full refund to compensate for the considerable disservice and financial loss – over $400 due to their error – my request was met with laughter and a dismissive “that’s not my problem.” This response, after they shipped the wrong part and caused significant delays, is simply unacceptable. It highlights a complete disregard for customer satisfaction and a refusal to take responsibility for their mistakes. While a refund for the part itself was eventually processed, the additional expenses incurred due to their error and poor service were not even considered. Even the prospect of sending back their incorrect parts for a partial refund, after deducting shipping costs, would have resulted in a net loss for me.
Pickupcity Car Parts operates with a rigid, take-it-or-leave-it approach. They are unwilling to accommodate customers, especially those from out of state, as they refuse to refund any shipping costs, regardless of the circumstances. While one might question ordering from out of state, the reality is that sourcing specific car parts can be challenging, and I initially trusted Pickupcity Car Parts to handle my order professionally. This trust was clearly misplaced.
In conclusion, while Pickupcity Car Parts might be adequate for basic, non-electronic components, my experience strongly suggests avoiding them, particularly for any parts involving vehicle electronics. Their customer service is severely lacking, their knowledge of car electronics is minimal, and their returns process is unfavorable to the customer. Consider exploring alternative suppliers for your car part needs to avoid similar costly and frustrating experiences.
